malaysiahealthcare.com In The Media
 
New Straits Times, 14 June, 2009
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'Boost for medical tourism'

The Mahkota Medical Centre was recently awarded the Asean Healthcare Excellence Award (Health Tourism) 2008 and the Malaysian Society for Quality in Health accreditation.

Francis Lim says the new Malacca airport will make travel easy for health tourists


MALACCA: Things will look up for health tourism in the historical city soon with the opening of the refurbished Malacca International Airport in Batu Berendam.

Mahkota Medical Centre's chief executive officer Francis Lim commended the state government for turning the new airport into a hub for medical tourists, the first of its kind in the region.

"At the moment, many medical tourists come to the state via the Low Cost Carrier (LCCT) terminal or the Kuala Lumpur International Airport (KLIA) in Sepang.

"The usual complaint we receive from them is on the two-hour trip from the airport to Malacca.

"The long journey is a major deterrent to health tourists, especially to those who are ill.

"This is why the new Malacca airport will play a pivotal role in promoting the state as a major hub for medical tourism," he told the New Sunday Times.

Of the 70,000 medical tourists who visit Malacca for healthcare, Mahkota Medical Centre or MMC receives about 50,000 while the remaining patients are treated by the two other private hospitals in the state.

"MMC has 235 beds at the hospital and if the need arises we could increase the number to 356."

MMC, a comprehensive and multi-disciplinary tertiary care facility, was recently awarded the Asean Healthcare Excellence Award (Health Tourism) 2008 and the Malaysian Society for Quality in Health (MSQH) accreditation.

Lim said that to attract more medical tourists from Indonesia, routes from Jambi, Palembang, Padang, Batam and Medan should be considered.

He said that the Indonesian medical tourists who come to the state always have accompanying family members and this creates an economic spin-off in terms of hotel accommodation and shopping.

As for the Singapore market, Lim said the availability of flights from the republic cuts down the current travelling time.

"This would attract patients from Singapore who are unable to travel by car due to health reasons."

Lim urged the state government to provide better facilities at the airport to cater to the sick such as ambulances and also wheelchairs to move them from the aircraft to the terminal building.

"The airport management and the state government should look into the needs of patients who are not mobile.

"The state government could help make it comfortable for tourists by planting more trees to provide shade along the roads, introducing a metered taxi service to prevent tourists from being short-changed by unscrupulous taxi drivers.

"The number of public toilets needs to be increased and measures should be taken to ensure that the public toilets are clean at all times."

Lim also commented on the route from the Simpang Ampat interchange to Malacca town which has about 20 traffic lights.

"It takes about 45 minutes to reach town from Simpang Ampat which is the same time needed to travel from the LCCT or KLIA to Malacca. Maybe the traffic lights could be reduced by building flyovers and creating U-turns along the route."

''Airport with a history ''

The upgraded Batu Berendam Airport will be a major gateway to the historical city as it is expected to receive 500,000 passengers within the next three years.

MALACCA: The Batu Berendam Airport has historical significance, as it was the very place Tunku Abdul Rahman landed on Feb 20, 1956, following his historic trip to London.

It was in Malacca that Tunku first announced to the nation the date of independence from Britain.

However, since then, the airport has not been seen as an important destination for major airlines, except Riau Airlines that operates the Malacca-Indonesia route.

But things are about to change as the Batu Berendam Airport, one of the oldest airports in the country, is set to become the southern gateway and a hub for medical tourism.

The upgraded Batu Berendam Airport would be to be a major gateway to the Historical City as it is expected to receive 500,000 passengers within the next three years.

This figure is not far-fetched, as the airport, which would be renamed as the Malacca International Airport by year end after the RM131.5 million upgrade, is targeted to boost the state as a hub for health tourism.

The airport, which was opened by the Duchess of Kent in October 1952, will be transformed into a bigger and modern airport by the end of this year to accommodate larger carriers like Boeing B737 and Airbus A320..

Chief Minister Datuk Seri Mohd Ali Rustam said even with the old airport, the health tourism sector in the state has seen a steady increase in medical tourists, especially from Singapore and Indonesia.

"Take the state-owned Putra Hospital for example, it recorded revenue of RM100 million from medical tourism packages last year, compared to RM70 million in the previous year.

"This is why I foresee the airport playing a significant role in bringing in the medical tourists, especially from Sumatera, which has about 700 million people."

On the operations of the airport, Ali said that the Riau Airlines would fly from Batu Berendam once daily while Firefly, the low-cost carrier of Malaysia Airlines, would resume its operations to Singapore in September.

"AirAsia would operate from here sometime in November on a daily basis."

Ali said some 70,000 foreign patients sought medical treatment in the state last year.

Firefly is expected to start its operations in September with flights to Singapore four times a week. Firefly will use the airport to serve the Malacca-Pekan Baru, Indonesia route in 2010.

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